Frequently Asked Questions (FAQ)
Welcome to our FAQ page, designed to answer all your common questions. There you will find detailed answers regarding the use of our products, maintenance advice, delivery and return methods, as well as other essential information. Our goal is to provide you with a worry-free experience by providing you with all the information you need. If you cannot find the answer to your question here, do not hesitate to contact us directly.
Collapsible content
BackRelief and all content are based on scientific evidence?
Absolutely. The founder, Tantely FRIZZERO, has been a physiotherapist himself for 10 years. BackRelief and all the content of this store are based on scientific evidence and rigorous research. At the end of each article you can easily find the scientific sources.
Are there several sizes?
For the moment the size is unique but it is possible to order a specific size. The price will however be higher.
What is its use?
BackRelief improves sitting posture. Reduces pressure on the lower back and reduces tension in the back muscles when used properly.
What are the Reimbursement conditions?
Return and Refund Policy
1. Scope of the Policy
This return and refund policy applies to BackRelief orders delivered to Canada and the United States, placed on the website www.confo-inno.com.
2. No Exchange or Refund after Payment
After confirmation of your order and payment, no exchange or refund will be accepted, except in the event of a manufacturing defect or non-conformity of the product delivered.
3. Manufacturing Defect or Non-conformity
In the event of a manufacturing defect or non-conformity of the delivered product, please contact our after-sales service as soon as possible. We will provide you with the necessary instructions to return the defective product and proceed, according to your choice, to an exchange or a refund.
4. Conditions for a Return or Refund
The product must be returned in its original packaging, accompanied by proof of purchase.
Returns must be made within 30 days of receipt of the product.
What comes with the BR?
Paus'Active sheets + honeycomb cushion and a bag to store the cushion.
If a person does not have back pain or other pain, can they use it?
Yes for prevention
Can I try the product before buying it?
Yes, but we don't yet have a physical store to let you try the BackRelief live.
Can I order a custom sized BR?
What are the different functions of BR?
- Help restore a natural lumbar curvature when sitting.
- Help support the lower back while sitting
How is BackRelief versatile?
It can be used in several situations of daily life. Whether you are on a chair (office, kitchen), sitting on the floor (meditation, working on a coffee table), in the car or in the armchair, BackRelief can be an ally by supporting you in these different situations.
What is BackRelief?
BackRelief is an innovative prototype designed to improve your sitting posture and combat sedentary lifestyle caused by an increasingly sedentary lifestyle. It is an ergonomic solution that helps relieve and prevent back pain thanks to a special honeycomb-shaped PLA structure.
How does BackRelief work?
BackRelief works by encouraging a natural curvature of the spine through its angled design and unique honeycomb structure. This allows for better distribution of loads on your back, thus reducing stress and pain.
Who is BackRelief for?
BackRelief is intended for anyone who spends long hours sitting, whether at work, in the car, or even at home. It is particularly beneficial for those who suffer from back pain related to poor posture.
How to use BackRelief?
Simply place BackRelief on your usual chair or seat. Make sure the inclined part faces forward to promote proper posture. We also recommend performing specific short-duration exercises every 2 hours to maximize benefits.
Is BackRelief comfortable?
Yes, in addition to its ergonomic design, BackRelief has a comfort layer to ensure pleasant sitting without compromising its effectiveness in terms of support and postural correction.
Can BackRelief be used on any chair?
Absolutely, BackRelief is designed to be versatile and can be used on most chairs, office seats, car seats, etc.
How long should you use BackRelief to feel improvements?
Although some people experience immediate relief, we recommend regular use of BackRelief accompanied by specific exercises for significant long-term improvements.
Does BackRelief require any special maintenance?
BackRelief is designed to be durable and low maintenance. A superficial cleaning with a damp cloth is enough to maintain its cleanliness.
Where can you buy BackRelief?
BackRelief is available for purchase directly from our website. Visit our order page for more details on the purchasing process and delivery options.
Do you have a return policy?
Yes, we offer a customer satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product to us in its original condition within 30 days of receipt for a full refund.
Is BackRelief suitable for all body types?
BackRelief exists in several sizes/tilts depending on the. morphology and customer feelings.
How quickly can we expect delivery of BackRelief?
At the moment, if the customer wants to purchase BR, they will have to go to a point of sale in person. In addition, this will allow him to test the product and choose the size that suits him.
Is BackRelief environmentally friendly?
Yes, we are committed to an eco-responsible approach. The PLA used for BackRelief is a biodegradable material from renewable resources. We strive to minimize our ecological footprint throughout the production and distribution process.
Can BackRelief be used in the car?
Absolutely, BackRelief is also designed to be used in a car, providing lumbar support during long journeys or daily commutes.
How do I integrate specific exercises into my routine with BackRelief?
With your purchase of BackRelief, we provide a guide to exercises designed to complement the use of BackRelief. These short exercises can easily be incorporated into your routine, performing every 2 hours for best results.
Can BackRelief help with sciatica or other specific back problems?
BackRelief is designed to improve posture and reduce strain on the back, which may relieve some symptoms associated with conditions such as sciatica. However, it is important to consult a healthcare professional for diagnosis and treatment tailored to your specific situation.
Do you offer personalized advice for using BackRelief?
Yes, our team is available to provide you with personalized advice on the optimal use of BackRelief according to your specific needs. Do not hesitate to contact us for more information.
Is BackRelief available in different sizes or colors?
The size can be customized, but the price is higher. As for color, we are working on it in order to offer a wide range of BR colors. But for the moment the color is unique